For any complaints and enquiries you may contact us here.
If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
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It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.
We are a member of the Online Dating Association (ODA) which was set up to ensure high standards of behaviour by dating service providers serving the UK.
Professor Lewis' study also found that a person who is contacted by someone from a different racial background for the first time is more likely to reply, which he explains using his theory about 'pre-emptive discrimination'.'Based on a lifetime of experiences in a racist and racially segregated society, people anticipate discrimination on the part of a potential recipient and are largely unwilling to reach out in the first place,' he said.
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The ODA Code of Practice is binding on members of the Association.
As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.