The ODA Code of Practice is binding on members of the Association.
As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
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The ODA monitors enquiry and complaint levels and the issues complained about.
For any complaints and enquiries you may contact us here.
If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
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It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.